Thursday, April 19


Business strategist, consultant and change manager who helps companies become genuinely customer-centric. Nick delivers customer-driven business transformation projects and has worked across many industries including banking and finance, insurance, telecommunications, industrial and public sector. Has held senior roles with variety of blue chip names including BT, Royal Bank of Scotland, CSC and Sema Group. Currently Head of Delivery at NextTen Innovation Solutions35 Articles

Founder & CEO. charles is an acknowledged leader in customer-driven performance change using both best practice and emerging next practice perspectives. He leads, mentors and coaches in both strategic and operational initiatives. A strong believer is the potential for "supercompnay performance" he innovates using next practice thinking and methods to enhance the business. He researches heavily to retain reputation as a thought leader, which he has applied across 40 countries, multiple sectors and companies such as Citibank, Nielsen, Microsoft, Vodafone, Tracker and governments in Middle East and Asia. Contributes to business journals and often invited as a speaker or chairman to events all over the world.30 Articles

Gordon Tredgold is a business and IT transformation expert who has successfully delivered programs that save $350m in Operational Costs, turned round failing departments increasing on-time delivery from <35% to 95%, and service levels from 57% to 99.7%, and led teams of 1000 staff for Fortune 100 companies. Gordon is the author of the critically acclaimed book “FAST” which is a finalist for Management Book of the yea 2017. Gordon works with enterprises on implementing results-based leadership initiatives to rapidly accelerate the organization’s growth and improve performance. An International Keynote Speaker recognized by Inc. Magazine Top 100 Leadership Expert and Speaker. He is also a Contributing Author at Inc Magazine, Entrepreneur, Huffington Post, Addicted2Success, and Business Insider14 Articles

The Next Ten Years believes that supercompany performance is within the reach of most companies. Even mid-size and large organisations have the ability to grow their revenue and profits in excess of 20% every year. Superperformers think differently, they think next practice and everything they do focusses on customer. Traditional best practice will not take you there. You have to be prepared to challenge accepted norms. The Next Ten Years is a resource of ideas, new thinking and case studies to help you challenge the status quo in a way that helps your own career as well as your company.4 Articles

A GMC registered orthopaedics surgeon with more than 10 years of clinical experience, Haytham trained in Orthopaedics Surgery with special interest in Sports Medicine. He is an advocate of applying quality control measures, evidence-based medicine and updated clinical research in his practice. He also has 8 years' business and managerial experience with Bupa Arabia as a Customer Experience Excellence Leader. His expertise includes project management, cost containment strategies, strategic partners' relations and customer experience excellence protocols. An ex-professional athlete, he has a passion for sports and is currently participating in amateur level triathlon competitions.4 Articles

Martin has spent the bulk of his career writing about and consulting on technology and innovations that drove the banking sector. This has now springboarded a wider range of topics, which are his passion, particularly those with an environmental slant. He has set up Smarter Communities.Media to provide independent, in-depth reporting on initiatives from around the world that improve society. In addition, he is the first ever Green Party member on Kent County Council, was re-elected in May 2017, and undertake a range of committee and local case work. Martin's contact details are and +44 7727 185385.1 Articles

Adele is the founder of Lapis Angularis, a consultancy specialized in Digital Transformation, Marketing Operations and marketing compliance. Using a unique framework, Lapis Angularis helps marketers align stakeholders and streamline processes around marketing technology platforms to achieve efficiencies, improve ROI measurement and drive compliance. With over 20 years of experience in the digital space, Adele has always been at the forefront of developing new technologies and innovative solutions, across the many organisation types involved in marketing: martech providers, brand organisations, agencies and consulting firms. She has worked for the likes of DoubleClick, Wunderman/Y&R, GroupM, and global brands including Microsoft and Nokia. Along her consulting practice, Adele is a published author, blogger and speaker. She also has an MBA from McGill University and you can follow her at @adeleghantous1 Articles

Claire is a professional speaker, trainer, business consultant and coach, she helps people transition from employees to entrepreneurs, so they get to build businesses doing what they love! Claire has specialist knowledge in use of social media in building a brand and has been known as the Twitter Queen of Ireland. Gaining national press coverage, being in the top most tweeted in Ireland in 2010, she regularly delivered "Tweeting for Business Success" seminars for businesses in Ireland and UK. Awarded Innovative Marketing Engaging Media Personality in June 2013, judged by David Keene Head of Enterprise Marketing UK & Ire Google, VP of Media Relations Nokia, and Head of Global Digital Marketing KPMG,1 Articles

Innovation technology thought leader, product strategist, customer experience strategist and coach. Every company is looking for new thinking and ideas that drive high impact business performance. I have taken my product innovation and business process management skills and aligned these into the latest customer-driven thinking strategies to create performance impact ideas which can be utilised immediately. Give me the challenge of introducing customer-driven change to a business and I will deliver diagnostic tools, new innovation products and practical implementation ideas that will have considerable and far ranging impact. I change thinking and cultures by introducing new concepts and ways of working with an eye on P&L performance, practical but possible stretch goals delivered with mitigated risk.1 Articles