LATEST ARTICLES
If You Want To Boost Employee Engagement Then Stop Doing This
Engagement is a leader’s job, but this bad habit is one of the worst No…
Gender pay gap: a blunt instrument is better than no instrument
Obsessing about what’s right obscures the real issue Measuring the “right” things is talked about…
Travelling hopefully: the problems of accessibility
When customer journeys are actual journeys it’s hard to get a joined-up solution I love…
Does employee engagement affect RoI in the healthcare industry?
Don’t confuse employee satisfaction with real engagement “Without employee engagement, you’re never going to get…
Why is “customer-centric sales” a misnomer for most organisations?
The vast majority of salespeople are simply not customer-centric enough and it’s costing millions! “The…
Five Go Mad at GWR
Even a fictional character can have a bad customer experience George was feeling a bit…
Gender pay gap: a blunt instrument is better than no instrument
Obsessing about what’s right obscures the real issue Measuring the “right” things is talked about…
Travelling hopefully: the problems of accessibility
When customer journeys are actual journeys it’s hard to get a joined-up solution I love…
Does employee engagement affect RoI in the healthcare industry?
Don’t confuse employee satisfaction with real engagement “Without employee engagement, you’re never going to get…
Why is “customer-centric sales” a misnomer for most organisations?
The vast majority of salespeople are simply not customer-centric enough and it’s costing millions! “The…
If You Want To Boost Employee Engagement Then Stop Doing This
Engagement is a leader’s job, but this bad habit is one of the worst No…
The Number One Cause of Business Failure
Team failures are usually the result of leadership failures! Bad leadership destroys engagement, raises stress levels, reduces morale and…
No time for poetry? You’re missing a trick
Breaks – for poems – can raise your productivity World Poetry Day? The very thought…
International Women’s Day – let’s move this from an event to a culture!
With the growth of the #MeToo and the #TimesUp movements, I think these are timely reminders…
A question of ownership
It’s not the structure that’s important – it’s ownership Picture the scene: 1994, a late…
Most strategies don’t work! Here’s how to have one that does
Most organisations have a strategy, and many devote some of the best and smartest brains…
Thinking outside the box – the basis of innovative thinking
To get an understanding of customer outcomes, learn to think divergently We have all used…
Are you an “accidental entrepreneur”? Time to cut the BS!
Entrepreneur. The word has a certain mystique, possibly because of its French origins – a…